ForgetBill x Guideless: Customer Onboarding With AI Walkthroughs

Guideless helped us turn complex feature workflows into simple, self-guided product tutorials. Customers activate faster, explore more features, and need fewer support calls.

Matas Malinauskas, Founder & CEO @ ForgetBill

About ForgetBill

ForgetBill is a modern ordering and payment platform that helps businesses streamline customer transactions, operate more efficiently, and deliver a faster, more convenient digital ordering experience. It provides tools for managing orders, payments, and customer interactions, supported by a clean, intuitive dashboard designed for ease of use and scale.

Why ForgetBill Chose Guideless

ForgetBill used Guideless to instantly capture real product workflows and convert them into polished, step-by-step guides with AI narration. After installing the free Chrome extension, they simply clicked through their dashboard as a user would, and Guideless automatically generated a complete guide. From there, they refined the narration, selected an AI voice that matched their brand tone, generated a shareable link and embed code, and exported the guide to MP4 for social media use.

Workflows captured:
• Dashboard intro and orientation
• Settings and account configuration
• Feature setup
• Permissions and roles
• Analytics and insights
• New feature walk-throughs

Watch ForgetBill video tutorial here.

Key Outcomes

- Faster new user activation and time-to-value
- Engaging, self-service learning
- Reusable content for product marketing (social media posts)

The Challenge

ForgetBill introduced a modern Dashboard with advanced configuration, analytics, and account management. They needed to reduce live onboarding calls, guide users through setup without friction, support different user types, avoid manual video editing, and keep training content updated with fast product iterations.

Results

- Faster time-to-value
- Higher activation and product adoption
- Fewer repetitive support questions
- Consistent onboarding experience
- Launch-ready demo content for new features

"Seeing our onboarding workflow run inside Guideless made the potential clear immediately. We can scale customer education without hiring more support and create demo-ready content for launches at the same time."