Privacy Policy

Guideless (“Guideless,” “we,” “us,” or “our”) provides an AI-powered platform that converts on-screen user actions into narrated video guides (the “Service”).
This Privacy Policy explains how we collect, use, disclose, and secure personal data when you visit guideless.ai (the “Site”) or use the Service, and it describes your choices and rights.

Scope

This policy applies to:

Site visitors
Customers who create an account or use the Service
Viewers who watch guides hosted on Guideless

It does not cover data processed by Customers outside Guideless.

Personal Data We Collect

Category	Examples	Source
Account Data	Name, email, hashed password, organization	You
Billing Data	Card token, billing address, VAT/Tax ID	You / Stripe
Content Data	Screen recordings, audio, generated guides	Captured or created at your request
Usage Data	IP, device, browser, feature usage, logs	Automatic cookies / analytics
Comms	Support tickets, feedback, surveys	You
Marketing Prefs	Email opt-in / opt-out status	You

No intentional collection of sensitive data or children’s data.

Legal Bases (GDPR / UK GDPR)

Contract – to provide the Service
Legitimate Interests – improve security & performance
Consent – cookies, marketing emails
Legal Obligation – compliance with tax, accounting, etc.

How We Use Personal Data

Provide and operate the Service
Improve, debug, and develop new features
Communicate: support, security, product updates
Marketing with consent (unsubscribe anytime)
Security, fraud prevention, legal compliance

We never sell your personal data or use it for automated decision-making with legal effect.

Cookies & Similar Tech

Essential cookies – login session, CSRF
Analytics cookies – privacy-centric product metrics
Preference cookies – UI settings

You may block cookies, but some features may break.

Sharing & International Transfers

Recipient	Purpose	Safeguard
Cloudflare	Hosting & storage	Data centers in 🇪🇺 / 🇺🇸 + SCCs
Stripe	Payments	PCI-DSS, SCCs
Intercom	Support	SCCs
Analytics vendor	Usage insights	IP anonymization
Advisors	Legal, audit	NDAs
Authorities	Legal requests	Valid subpoena/court order only

Transfers outside your region use Standard Contractual Clauses or equivalent.

Data Retention

Data	Retained
Account & billing	Active + 6 yrs (tax/audit)
Guides & recordings	Until you delete, or 90 days after account deletion
Analytics logs	14 months (then aggregated)
Support tickets	2 yrs or until closed

Your Rights

Access, correct, delete, or export your data
Restrict or object to processing
Withdraw consent without affecting prior processing
Lodge a complaint with a regulator

California users: CCPA/CPRA rights to know, delete, and opt-out of “sharing.”

Request via privacy@guideless.ai – response within 30 days.

Security

TLS 1.2+ in transit; AES-256 at rest
Role-based, least-privilege access
Annual penetration tests & continuous monitoring
Breach notification within 72 h where legally required

Children

Service not directed to children under 16; we do not knowingly collect their data.

Changes

Material changes posted on this page or emailed to Customers. Continued use = acceptance.
Last updated date reflects current version.

Contact

Santa Monica Interactive, Inc.
43 Product Way, Suite 500 San Francisco, CA 94105, USA ✉ privacy@guideless.ai