Last updated: 29 June 2025
Guideless (“Guideless,” “we,” “us,” or “our”) provides an AI-powered platform that converts on-screen user actions into narrated video guides (the “Service”).
This Privacy Policy explains how we collect, use, disclose, and secure personal data when you visit guideless.ai (the “Site”) or use the Service, and it describes your choices and rights.
This policy applies to:
It does not cover data processed by Customers outside Guideless.
| Category | Examples | Source |
|---|---|---|
| Account Data | Name, email, hashed password, organization | You |
| Billing Data | Card token, billing address, VAT/Tax ID | You / Stripe |
| Content Data | Screen recordings, audio, generated guides | Captured or created at your request |
| Usage Data | IP, device, browser, feature usage, logs | Automatic cookies / analytics |
| Comms | Support tickets, feedback, surveys | You |
| Marketing Prefs | Email opt-in / opt-out status | You |
No intentional collection of sensitive data or children’s data.
We never sell your personal data or use it for automated decision-making with legal effect.
You may block cookies, but some features may break.
| Recipient | Purpose | Safeguard |
|---|---|---|
| Cloudflare | Hosting & storage | Data centers in 🇪🇺 / 🇺🇸 + SCCs |
| Stripe | Payments | PCI-DSS, SCCs |
| Intercom | Support | SCCs |
| Analytics vendor | Usage insights | IP anonymization |
| Advisors | Legal, audit | NDAs |
| Authorities | Legal requests | Valid subpoena/court order only |
Transfers outside your region use Standard Contractual Clauses or equivalent.
| Data | Retained |
|---|---|
| Account & billing | Active + 6 yrs (tax/audit) |
| Guides & recordings | Until you delete, or 90 days after account deletion |
| Analytics logs | 14 months (then aggregated) |
| Support tickets | 2 yrs or until closed |
California users: CCPA/CPRA rights to know, delete, and opt-out of “sharing.”
Request via privacy@guideless.ai – response within 30 days.
Service not directed to children under 16; we do not knowingly collect their data.
Material changes posted on this page or emailed to Customers. Continued use = acceptance.
Last updated date reflects current version.
Santa Monica Interactive, Inc.
43 Product Way, Suite 500
San Francisco, CA 94105, USA
✉ privacy@guideless.ai