Privacy Policy
Guideless (“Guideless,” “we,” “us,” or “our”) provides an AI-powered platform that converts on-screen user actions into narrated video guides (the “Service”).
This Privacy Policy explains how we collect, use, disclose, and secure personal data when you visit guideless.ai (the “Site”) or use the Service, and it describes your choices and rights.
Scope
This policy applies to:
- Site visitors
- Customers who create an account or use the Service
- Viewers who watch guides hosted on Guideless
It does not cover data processed by Customers outside Guideless.
Personal Data We Collect
| Category | Examples | Source |
|---|---|---|
| Account Data | Name, email, hashed password, organization | You |
| Billing Data | Card token, billing address, VAT/Tax ID | You / Stripe |
| Content Data | Screen recordings, audio, generated guides | Captured or created at your request |
| Usage Data | IP, device, browser, feature usage, logs | Automatic cookies / analytics |
| Comms | Support tickets, feedback, surveys | You |
| Marketing Prefs | Email opt-in / opt-out status | You |
No intentional collection of sensitive data or children’s data.
Legal Bases (GDPR / UK GDPR)
- Contract – to provide the Service
- Legitimate Interests – improve security & performance
- Consent – cookies, marketing emails
- Legal Obligation – compliance with tax, accounting, etc.
How We Use Personal Data
- Provide and operate the Service
- Improve, debug, and develop new features
- Communicate: support, security, product updates
- Marketing with consent (unsubscribe anytime)
- Security, fraud prevention, legal compliance
We never sell your personal data or use it for automated decision-making with legal effect.
Cookies & Similar Tech
- Essential cookies – login session, CSRF
- Analytics cookies – privacy-centric product metrics
- Preference cookies – UI settings
You may block cookies, but some features may break.
Sharing & International Transfers
| Recipient | Purpose | Safeguard |
|---|---|---|
| Cloudflare | Hosting & storage | Data centers in 🇪🇺 / 🇺🇸 + SCCs |
| Stripe | Payments | PCI-DSS, SCCs |
| Intercom | Support | SCCs |
| Analytics vendor | Usage insights | IP anonymization |
| Advisors | Legal, audit | NDAs |
| Authorities | Legal requests | Valid subpoena/court order only |
Transfers outside your region use Standard Contractual Clauses or equivalent.
Data Retention
| Data | Retained |
|---|---|
| Account & billing | Active + 6 yrs (tax/audit) |
| Guides & recordings | Until you delete, or 90 days after account deletion |
| Analytics logs | 14 months (then aggregated) |
| Support tickets | 2 yrs or until closed |
Your Rights
- Access, correct, delete, or export your data
- Restrict or object to processing
- Withdraw consent without affecting prior processing
- Lodge a complaint with a regulator
California users: CCPA/CPRA rights to know, delete, and opt-out of “sharing.”
Request via privacy@guideless.ai – response within 30 days.
Security
- TLS 1.2+ in transit; AES-256 at rest
- Role-based, least-privilege access
- Annual penetration tests & continuous monitoring
- Breach notification within 72 h where legally required
Children
Service not directed to children under 16; we do not knowingly collect their data.
Changes
Material changes posted on this page or emailed to Customers. Continued use = acceptance.
Last updated date reflects current version.
Contact
Santa Monica Interactive, Inc.
43 Product Way, Suite 500 San Francisco, CA 94105, USA ✉ privacy@guideless.ai