Guideless for Zendesk
Zendesk training for agents, built from your own setup
Click through a Zendesk workflow once. Guideless turns it into an AI-narrated video and step-by-step guide that matches your views, macros, and triggers, not a generic demo account.
Trusted by 3,000+ users, including teams at:
Your Zendesk isn’t the one in the vendor course.
Every team configures Zendesk differently: custom fields, macros, triggers, and views. Generic courses show the default setup. Guideless captures how your team actually works, so new agents learn the exact steps they will use on day one.
-
Train agents without live shadowing
Click through a workflow once. Guideless captures each step, writes the instructions, and adds an AI voiceover.
-
Keep training current when Zendesk changes
When you add a field or change a trigger, update only the steps that changed instead of recording the training again.
-
Share training where agents work
Share guides through links or embed them in supported knowledge bases, so agents can find answers when they need them.
New agents ready before their first ticket.
Faster documentation
Fewer mistakes
Saved per person / month
Based on customer interviews and early adopter feedback
Zendesk training for every part of the agent workflow.
Start with the workflows new agents ask about most in their first weeks.
Explain when to use each macro and how to edit it before sending
Everything you need to create, share, and scale software guides.
AI-powered editor
Keep guides up to date without recreating them. Update only what changed, regenerate AI content and voiceovers, annotate screenshots, blur sensitive information, and translate guides - all from a single editor.
Share beyond your workspace
Share guides with a link, embed them in your help center or website, export them as MP4 or PDF, and organize your team's knowledge in shared workspaces.
Always on brand
Every guide follows the same polished style with consistent layouts, captions, animations, and branding.
42+ languages
Create guides in your team's or customers' language with AI-generated narration and voiceovers.
Measure engagement
See which guides people watch, where they drop off, and how engagement changes over time.
Collaborate
Invite teammates, assign roles, and manage shared workspaces together.
Stay organised
Keep documentation structured with folders, collections, and search.
Integrations
Share guides where work happens with Slack, Notion, Confluence, and more.
Guideless helps teams produce better documentation by making good documentation habits effortless.
Our pace is intense, and Guideless helps us turn knowledge into action.
Frequently asked questions
Does Guideless work with Zendesk?
Yes. Click through any workflow in Zendesk, from ticket views to the Admin Center, and Guideless captures it as a narrated video and step-by-step guide.
Does Guideless replace Zendesk’s own training courses?
No. Zendesk’s courses teach the product in general. Guideless trains agents on your setup: your fields, macros, views, and processes. Many teams use both.
Can I add the training to our internal knowledge base?
Yes. Embed guides in Notion, Confluence, or any knowledge base that supports embed code, or share them as a link.
How do I keep Zendesk training up to date?
Update only the steps that changed, then regenerate the instructions and narration. You don't need to recreate the whole guide.
Can I keep training private to our support team?
Yes. Guides stay private to your workspace unless you share a link or export them. Guideless supports SSO and workspace roles to manage access and collaboration.
Can I hide customer data from Zendesk tickets?
Yes. Use the blur tool to hide customer names, emails, and ticket details before you share a guide.
Can I train agents in different languages?
Yes. Guideless generates narration and voiceovers in 42+ languages from the same capture, so every support team gets the same training in its own language.
Can I export training as a video file?
Yes. On the Pro plan, you can export any guide as an MP4 file. On every plan, you can share it as a link or embed it.