Guideless for ServiceNow
ServiceNow training built around your workflows
Employees open ServiceNow a few times a year and forget how to raise a request. Click through each workflow once and Guideless turns it into an AI-narrated video and step-by-step guide they can follow without calling IT.
Trusted by 3,000+ users, including teams at:
Rare tasks are the ones people forget.
Most employees use ServiceNow only when something breaks or they need access. By then they have forgotten the steps, so they email IT instead. A short guide for each request type lets them help themselves and keeps agents on real incidents.
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Create ServiceNow training without recording
Click through a workflow once. Guideless captures each step, writes the instructions, and adds an AI voiceover.
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Keep training current after every upgrade
When an upgrade, a new catalog item, or a form change moves a field, update only the steps that changed instead of recording the training again.
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Share training where employees work
Share guides through links or embed them in supported platforms, so employees can find answers when they need them.
Fewer tickets about how to use ServiceNow
Faster documentation
Languages for global teams
Guide formats: video and step-by-step
Based on customer interviews and early adopter feedback
ServiceNow training for every role.
Start with the requests employees raise most and the workflows new agents learn first.
Triage, assign, and resolve incidents the way your service desk works
Everything you need to create, share, and scale software guides.
AI-powered editor
Keep guides up to date without recreating them. Update only what changed, regenerate AI content and voiceovers, annotate screenshots, blur sensitive information, and translate guides - all from a single editor.
Share beyond your workspace
Share guides with a link, embed them in your help center or website, export them as MP4 or PDF, and organize your team's knowledge in shared workspaces.
Always on brand
Every guide follows the same polished style with consistent layouts, captions, animations, and branding.
42+ languages
Create guides in your team's or customers' language with AI-generated narration and voiceovers.
Measure engagement
See which guides people watch, where they drop off, and how engagement changes over time.
Collaborate
Invite teammates, assign roles, and manage shared workspaces together.
Stay organised
Keep documentation structured with folders, collections, and search.
Integrations
Share guides where work happens with Slack, Notion, Confluence, and more.
Guideless helps teams produce better documentation by making good documentation habits effortless.
Our pace is intense, and Guideless helps us turn knowledge into action.
Frequently asked questions
Does Guideless work with ServiceNow?
Yes. Click through any workflow in ServiceNow, from the Service Portal to the agent workspace, and Guideless captures it as a narrated video and step-by-step guide.
Does Guideless replace ServiceNow’s own training?
No. ServiceNow’s courses teach the platform in general. Guideless trains your people on your instance: your catalog, forms, and approval flows. Many teams use both.
Does Guideless only capture workflows in the browser?
No. Guideless captures the workflow as you perform it in your software, whether your team works in ServiceNow in a browser or in a desktop app.
How do I keep ServiceNow training up to date?
Update only the steps that changed, then regenerate the instructions and narration. You don't need to recreate the whole guide.
Can I keep training private to our team?
Yes. Guides stay private to your workspace unless you share a link or export them. Guideless supports SSO and workspace roles to manage access and collaboration.
Can I hide employee data in ServiceNow records?
Yes. Use the blur tool to hide names, emails, and ticket details before you share a guide.
Can I train users in different languages?
Yes. Guideless generates narration and voiceovers in 42+ languages from the same capture, so every region gets the same training in its own language.
Can I export training as a video file?
Yes. On the Pro plan, you can export any guide as an MP4 file. On every plan, you can share it as a link or embed it.