Guideless for Customer Success: Accelerate Customer Onboarding and Engagement With AI-Narrated Guides

Help Customers Realize Value Faster With Clear, Engaging Walkthroughs

Deliver smooth onboarding, reduce early frustration, and give customers the clarity they need to succeed with AI-narrated, step-by-step guides built directly from real product workflows. Guideless helps Customer Success teams accelerate time-to-value and drive long-term engagement.

Show customers exactly how to use your product — visually, simply, and instantly. Get started for free.

Where Customer Success Teams Lose Time and Momentum

Onboarding takes too long and requires constant hand-holding

CS teams re-explain account setup, configuration, and feature basics repeatedly.

Customers don’t fully adopt key workflows

They miss critical steps, get stuck, or never realize the product’s full value.

Playbooks vary across CSMs

Different interpretations lead to inconsistent customer outcomes.

Live training doesn’t scale

Meetings drain CSM time and slow down onboarding for growing customer bases.

Guideless solves these problems by making onboarding visual, repeatable, and easy to follow.

Guideless Helps Customers Adopt Your Product With Confidence

Instead of long calls or text-heavy instructions, Guideless turns your real workflows into AI-narrated video guides that walk customers through every step of your product journey.

Fewer questions.

Faster adoption.

More engaged customers.

Create: Capture Product Workflows in Minutes for Fast, Repeatable Onboarding

Click through your product once — Guideless generates a clean, narrated onboarding guide instantly. Perfect for onboarding and activation steps:

• Initial setup and account creation
• Key feature walkthroughs
• Complex configuration flows
• Multi-step integrations
• Role-based guides
• Success plan milestones

No recording software. No editing. Zero friction.

Broadcast: Deliver Onboarding Exactly Where Customers Need It

Share onboarding guides directly inside the channels your customers already use:

• Email onboarding flows
• In-app onboarding checklists
• Welcome sequences
• Help centers and resource hubs
• CSM follow-ups
• Intercom or Zendesk replies
• Slack customer channels
• QBR prep and product adoption nudges

Guideless gives customers self-serve clarity at the moments that matter.

Measure: See Which Customers Engage, Where They Drop Off, and What Needs Reinforcement

Guideless analytics give Customer Success teams visibility into onboarding performance:

• View and completion rates
• Drop-off steps
• Steps customers replay
• Time-to-value impact
• Correlation with activation milestones

Use data to optimize your onboarding experience and proactively address adoption gaps.

Shorter Time-to-Value, Higher Adoption, Less Manual Work

Faster onboarding

Customers complete essential steps without waiting for calls.

Higher product adoption

Clear guides show users exactly what to do and why it matters.

Consistent customer experience

Every onboarding flow becomes standardized and reliable.

Less repetitive CSM work

Free your team from re-explaining the same workflows.

More confident, engaged customers

Users understand your product early, reducing frustration and churn risks.

Scale Customer Success Without Scaling Your Team

One CSM can create onboarding guides that support thousands of customers — no scheduling, no repeated explanations, no bottlenecks. Perfect for high-growth SaaS teams or CS orgs with limited bandwidth. Browse our gallery of real examples.

Beyond Playbooks, PDFs, and Time-Consuming Calls

Why Customer Success Teams Choose Guideless

Playbooks and PDFs

• Text-heavy
• Hard to follow
• Easy to ignore
• Quickly outdated

Live calls and screen shares

• Don’t scale
• Require scheduling
• Must be repeated constantly

Guideless

• Fast, visual onboarding
• AI-narrated walkthroughs
• Easy for customers to follow
• Instantly updateable
• Works for onboarding, adoption, expansion, and renewals

Real Impact for Customer Success Teams Using Guideless

70%

Faster onboarding completion

40%

Lower volume of “how do I do this?” questions

25%

Increase in feature adoption within early lifecycle stages

Consistent week over week

Teams replace meetings and long explanations with visual clarity

"Instead of recording and editing videos, we click through once and immediately have a polished guide ready to share. Guideless helps us scale education and move faster as we ship new capabilities."

Adomas Ronkaitis, Partner Manager at adment.ai

Supporting Every Role in Customer Success

CSMs

Provide fast, clear onboarding without repetitive calls.

Customer Onboarding Specialists

Create step-by-step activation journeys.

Enablement Teams

Standardize best practices across the CS team.

Support & CX

Reduce adoption-related tickets and confusion.

Customer Marketing

Use guides for adoption campaigns and feature promotion.

Ready to accelerate customer onboarding and foster engagement?

Show customers value faster with crystal-clear, AI-narrated product guidance. Start free today.