Guideless for Customer Support: Simplify Support With AI Step-by-Step Guides
Support Customers Where They Need Help Most
Give your customers instant clarity with AI-narrated, step-by-step video guides built directly from your real product workflows. Guideless makes support faster, more accurate, and far less repetitive — so customers solve problems on their own and your team can focus on the issues that matter.
Create guides in seconds. Share them everywhere. Watch your ticket volume drop. Get started for free.
The Gaps That Overwhelm Customer Support Teams
Long wait times due to repetitive, low-complexity questions
Your support team spends hours re-explaining the same setup steps, troubleshooting flows, and feature basics — over and over.
Static help docs that fail to show the real workflow
Text and screenshots alone often confuse users. They want to see how things work, not interpret instructions.
Inconsistent guidance across agents
Even experienced agents explain things differently, leading to mismatched outcomes and frustrated users.
Customers drop off before resolution
When steps aren’t clear, users abandon the process and open additional tickets, increasing workload and slowing down CSAT. Guideless eliminates these gaps with instant, visual help that feels like a real person guiding the user.
Guideless Enables Customer Support That Moves With Users, Not Against Them
Instead of long explanations or manually recorded videos, Guideless turns your real browser workflow into a clean, AI-narrated guide in seconds.
Users follow each step exactly as they should.
Agents save hours.
Ticket volume decreases naturally.
Create: Capture the Exact Workflow Your Users Need
Just click through your product as you normally would. Guideless automatically records each step, adds visuals, and generates a polished, human-sounding narration. No editing tools. No video production. No retakes. Just instant clarity. Perfect for:
- Setup instructions
- Feature walkthroughs
- Troubleshooting flows
- Account configuration
- Repetitive, time-draining tickets
Broadcast: Share Support Guides Directly Where Customers Ask for Help
Empower users with instant answers across every channel:
- Help centers and knowledge bases
- Live chat (Intercom, Zendesk, Crisp, Gorgias)
- Email responses
- In-app widgets
- Ticket macros and canned replies
- Community portals and FAQs
Guideless gives support teams a fast, visual way to respond without typing paragraphs.
Measure: Understand What Customers Watch, Skip, or Rewatch
Track guide performance to see exactly where users get stuck and where they succeed. Analytics include:
- Views and completion rate
- Drop-off moments
- Most watched steps
- Time saved
- Impact on ticket deflection
Use insights to improve your onboarding flows, optimize help content, and proactively prevent new support issues.
Faster Response, Fewer Tickets, Happier Customers
Instantly reduce ticket volume
Customers find their answers without escalating.
Boost first contact resolution
Clear, visual steps eliminate back-and-forth messages.
Shorter wait times
Agents resolve complex issues faster since basic questions resolve themselves.
Higher customer satisfaction
Users see exactly what to do and feel supported, not overwhelmed.
More focus for your team
Free agents from repetitive explanations and let them concentrate on higher-value conversations.
Scale Your Expertise Without Scaling Your Support Team
One support specialist can create guides that help thousands of customers. Guideless multiplies the capacity of your CS team without additional headcount. Perfect for scaling SaaS, high ticket volumes, growing feature sets, and global support environments. Browse our gallery of various examples.
Beyond Traditional Support Tools
Why Customer Support Teams Choose Guideless Over Static Help Docs and DAPs
Traditional help docs
- Hard to maintain
- Slow to update
- Easy for customers to misinterpret
- Low engagement
Digital adoption platforms (DAPs)
- Expensive to implement
- Require heavy configuration
- Work only inside the product
- Don’t help with ticket responses or off-platform support
Guideless
- Fast
- Simple
- Zero setup
- Works everywhere support happens
- Creates clear, human-narrated guides from any browser workflow
- Perfect for both external customers and internal support enablement
Real Results From Guideless Customers
40%
Fewer repetitive support tickets within weeks
70%
Reduction in time spent writing explanations and sending screenshots
20%
Higher customer satisfaction on onboarding and troubleshooting flows
Usage rising weekly
Teams embed more guides as they replace outdated docs
"Guideless allows us to present our product and new features in a clear, structured, and self-guided way. Prospects understand value faster, customers onboard with confidence, and support volume drops as teams learn directly from interactive walkthroughs."
Adomas Ronkaitis, Partner Manager at adment.ai
Supporting Every Role in Customer Support & CX
Customer Support Agents
Provide fast, visual responses without repetitive typing.
CX & Knowledge Base Managers
Keep your help center fresh with easy-to-update video content.
Support Operations
Standardize troubleshooting and maintain consistent workflows.
Product Support Teams
Turn new features into clear customer guidance immediately.
Ready to support customers better?
Give your team the tool that reduces tickets and increases customer satisfaction. Start free today.